Nemacom Limited was established in 1991 to provide specialist Display solutions to a range of Heavy Industries. As our experience and capabilities grew, so did our products & services, today we offer a wide range of high quality Rugged Computing & Display products including Panel PCs, Industrial Touchscreen Displays and Interactive Kiosks.
Quality of Service is vital to our business as it demonstrates the value we hold in our customers, both new and existing. We always strive to provide products and services which not only meet expectations, but often exceed them. We are committed to continuous improvement and have established an Internal Quality Management System which provides a framework for measuring and improving our performance.
We have the following systems and procedures in place to support us in our aim of customer satisfaction and continuous improvement throughout our business:
- Regular gathering and monitoring of customer feedback
- In-warranty returns management system
- Regular Staff training and development
- Regular audit of our internal processes
- Stock control and management procedures
- Cloud based Customer Relations Management system
Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees.
Although the Managing Director has ultimate responsibility for Quality of Service, all employees have a responsibility within their own areas of work to ensure that our commitment to high quality Service & Products is embedded within the whole of the company.